90-DAYS RETURN

NEED TO RETURN YOUR ORDER? 

Easy! If you are not in love with the product that you have purchased, we will provide you with full store credit for your returned item/s,

RETURNS POLICY

  • Items must be returned within 90 days from the delivery date.
  • All returns will automatically be issued store credit (this will allow you to easily re-purchase an alternative item, or the same item in a different size).
  • Customers who have received an incorrect item or products with a manufacturing fault will receive a refund. (Please note that the Dobreva Warehouse undertakes strict quality control on every item prior dispatch and upon receiving return).
  • Please take due care when trying on any products. (Items that are manually defected or do not comply with our returns policy will be declined and returned to the customer).
  • We are not responsible for return shipping costs.
  • We do not issue store credit or refund on original shipping charges.

Please note, any orders which result in a return for unclaimed or rejected custom fees, missed delivery or incorrect address, will be issued in a store credit, less shipping fees. This can be issued only once the carrier confirms return on your tracking link. We do not provide refunds for these returns.

EXCHANGES

  • Store credit will be issued, so that you can re-purchase a new item or size.
  • If you need an urgent exchange, we would highly recommend that you purchase the replacement size prior to sending back the return, and we will issue you with store credit, once we receive your unwanted item. (As we do not hold items, nor exchange, while your item is being sent back).

HOW DO I MAKE A RETURN?

Please note that items must be returned within 90 days of the purchase date.

INTERNATIONAL CUSTOMERS:

Use the returns label you‘ll receive with your order.
Please note: With this label, you simply need to take the return to your local Australia post box.

UK & US CUSTOMERS:

Use the returns label you‘ll receive with your order.
Please note: With this label, you simply need to take the return to your local post box.

PLEASE NOTE:

  • Returns received later than 95 days will not be accepted and will be returned to the customer. 

RECEIVED A FAULTY ITEM?

  • If you have received a faulty Item, please email our customer support team within 30 days of receiving the package via our contact form. Please wait for instructions before shipping your return. 
  • You will not be reimbursed returns fees if our support team have not sent you instructions via email, prior to returning the faulty items.
  • Be sure to use a traceable delivery method for returning your items, as Dobreva is not held responsible for lost/damaged returns in transit.

ASSESSING THE RETURN

  • Returned products will be assessed upon arrival to ensure they comply with our returns policy.
  • Non-returnable items and/or returned items which do not comply with our returns policy will not be accepted and will be returned back to the customer.

CREDIT NOTES, REFUNDS AND PROCESSING TIMEFRAMES

Depending on the service and country you’re returning your items from, it can usually take up to 21 working days (excluding weekends and public holidays) to be delivered and processed by our returns team.

  • If you're eligible for a refund (i.e. you've received a faulty item), your refund will be issued to the same method of payment used to create the order.
  • For payments made with both credit cards, and gift cards or store credit, the return will be applied to the gift card/store credit first.
  • Please do not email regarding the arrival of your return unless it has been 15 days since posting your return.
  • You will be informed via the email address that you provided for your order, when the return is complete.
  • Store credit will be issued via email and in the form of a code, and it will remain valid for 6 months upon receiving the email. 

Please note that we do not operate on public holidays, so all returns will be processed the following working day.

AFTERPAY RETURNS:

AfterPay returns undergo the same process.

Please note that your personal agreement with AfterPay still stands and you will continue to pay any scheduled repayments.